RESERVATION & CANCELATION POLICY

Please read and understand our reservation and cancellation policy before making your reservation. If you have any questions, feel free to contact us.

**Reservation Policy**

1.) After e-mail confirmation and receiving the voucher, your reservation is confirmed. 40% of the payment has to be made to confirm the reservation. The rest of the payment must be paid 3 days before arrival or in cash on arrival day.

2.) The allowed number of guests is based on each reservation. However, there must never be more guests in the apartment than the number of guests on the reservation.

**Cancellation Policy**

1.) Flexible Rate Reservations can be canceled up to 14 days before the scheduled check-in time without incurring any charges.

2.) Cancellation Requests: All cancellation requests must be made in writing via e-mail or by calling our reservation department during office hours. Please provide your reservation details for quicker processing.

3.) No-Show: If a guest does not arrive on the scheduled check-in date and has not canceled their reservation, they will be charged for the entire stay.

4.) Refunds: Refunds for cancellations will be processed within 7-14 business days and issued in the same form as the original payment. Please note that processing times may vary depending on your payment provider.

HOUSE RULES

Guests are expected to follow our house rules and guidelines, which will be provided upon check-in. Failure to comply may result in eviction without a refund.

1.)  Check-in: 4 pm – 9 pm
Check-out: till 10.30 am

2.) Minimum Age: Guests must be at least 18 to make a reservation. All guests must provide personal ID or PASSPORT at check-in due to state regulations.

3.) Guests are responsible for the property during their stay. Damage done will be validated by the owner, and guests must compensate for the damage based on the owner’s assessment.

4.) Pets are allowed in apartment Dolce Vista 1. Pets are not allowed in apartment Dolce Vista 2.

5.) Parties are not allowed.

6.) Smoking is prohibited in the apartments.

7.) Guests cannot make noise between 10 pm and 7 am.

By making a reservation with us, you acknowledge that you have read and agreed to our Reservation and Cancellation Policy and any other terms and conditions provided during the booking process. We reserve the right to update this policy, so please review it regularly to stay informed. We look forward to hosting you and ensuring a comfortable and memorable stay in our accommodation.